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See the infographic below titled: Your IT Journey with Vicom ProServ
8 Reasons to Choose Vicom ProServ to Support your IT Environment
We Specialize in Working with Fast-Growth Small Business in the Tri-State Area
We have tech support available 24/7/365
We have a team of over 30 certified Experts with a minimum of 10 years experience.
We DO NOT CHARGE AN ON-Boarding Fee
We have a 30-day money back guarantee
Our Help-Desk is Local Not Outsourced
We always answer our Phones
98% Satisfaction Guarantee
Comprehensive Managed Services and IT support for your small business
Your IT department and IT support for your small business
Entry level IT support for your small business
Customized IT support and solutions for your small business
Need help in determining which ProServ solution is right for you and your firm? Fill out the form below to contact us so we can help
Years of Experience
What our Clients are Saying
Focused, Dedicated and Knowledgeable
If you are looking for a service provider that is knowledgeable and has a strong technical and friendly staff, then Vicom ProServ is the company.
Their focus on customer service and their ability to explain what they will do and its benefits to you as a company are what makes them so great.
They didn’t push us to a specific vendor and were able to provide us with a full range of support. We view them as a trusted advisor to our business. As a customer, it is a pleasure working with them.
Director of IT
Blue Cross Blue Shield
Competent, Courteous and Knowledgeable
Vicom ProServ did one hell of a job coordination all the moving parts on a major project involving storage and servers for a critical database environment.
What was great about them was I was in the process of leaving the organization and they stepped in and helped transition all the support.
It was seamless, and the owner was happy to have brought them onboard. They did so well I recommended them for my new company
Marine Corps Vet
Long Island Bus
Optimized Efficiency, Increased Collaboration
The Office 365 solution engineered by ProServ allows for better collaboration within my team, optimizing the work efficiency. It afforded easier retrieval of our documents both internally and for our clients
As a smaller growing firm, larger providers will either not want to deal with you, or their solutions are inflexible. Working with ProServ they architected a solution suitable for us now, but with the foresight to grow as we scale as a corporation.
When choosing an IT firm, limit your engagement to 12 months. Anything shorter will not to truly vet the capabilities of the firm This allows you to decide whether they fit the needs, provide the desired professionalism, culture and service delivery requirements your institution. This keeps everyone focused on success. Give ProServ a call, they met our requirements.
President & Co-Founder
Good Steward LLC
Trusted, Dedicated, Passionate
Vicom ProServ is considered one of my most trusted service partners within the technology sector. Over the past few years, Vicom ProServ has helped my organization deliver the best in breed technology solutions to meet our business challenges.
Their world class NOC and support team has made it easy for us to function on a daily basis. Their dedication and passion to their customers and ability to work hands on to deliver above and beyond is what we love the most about them.
Director of IT
Horizon BCBS of NJ
Fair Pricing, Clear Communication
When it comes to the technology services you get what you pay for. It has been almost impossible to make sense of the tech footprint at Coleman High School, because we placed our trust in people who offered to “help out” for less without knowing their credentials. As a result, there was no direction or understanding of what we needed, and the support was poor. We needed reliable service and tech support that was knowledgeable, since we brought in ProServ in 2018, they have provided both incredible technical skills but fair pricing that allowed us as a private high school to gain the best of services.
We have been very pleased with the tech support that we have received, our ProServ Technical Engineer, Lamont, has been very receptive to our questions and has been very helpful to Karen and Sue (onsite tech liaisons). It is very difficult to converse effectively about tech details, when you know very little about the subject, its like speaking two different languages. It can work to the advantage of the tech company, especially if they are not reliable. Our experience with the ProServ team is that they communicate in plain English for our understanding and to our satisfaction. If you are looking for fair pricing but most importantly simple and clear communication, we recommend ProServ
Coleman High School
Great Communication, and Support
We were looking for a way to provide backup for our sales team that travel. The Vicom ProServ team came in and demonstrated a solution to us that was quick to install and very easy to manage.
Their engineers took their time in explaining how it worked and the benefits to us as a business. The fact that they provided us a way to backup and supported it made our lives so much easier.
The way they communicate and the support the provide was what we loved most about them. Friendly, genuine and overall great customer service. Its been a pleasure working with them
Exec. Director of IT
The NPD Group
The ProServ Advantage
Vicom ProServ has a rich, 35+ year history as an IT solution and services provider that has helped hundreds of organizations with their IT needs over the years. We are local, Tri-state based, and our resources are all located here—not offshore—and readily available to serve you. Our satisfaction rating with your customers averages 4.69 out of 5 each year in our Quality Review Surveys and has for over 12 years.
We have the latest technologies, tools, cloud integrations strategies, and resources to ensure your IT environment is monitoring, managed and remediate with the most state-of-the-art capabilities available. In addition to our ProServ Premium Edition and Standard solutions that provides complete managed care for our customers, our ProServ XT line of extensions provides additional functionality to augments and seamlessly integrate with our ProServ solutions in such areas as security, network management, disaster recovery, backup, managed printer, documentation management and unified communications.
Focused on SMB Needs
Vicom ProServ is uniquely suited to work with small and mid-sized organizations, where we blend our enterprise experience, our success and our customer service experience with our ability to help organizations and departments get things done. We know what business owners and managers need to accomplish—and we give them the tools and resources to make that happen.
Vicom helps organizations by providing small and mid-sized organizations solutions, services, and resources that offer affordability, reliability, and availability.