Frequently Asked Questions

Your questions on Vicom ProServ answered here. 

Frequently Asked Questions

What should I consider an MSP?


An MSP provides IT support, services, and technology to firms so they can focus on doing what they do best, which is running their businesses and not focusing on IT. We provide services and solutions to help you wherever you stand in terms of your IT environment's maturity level. Some firms have limited support and need extensive help, while many have IT support and personnel but need to augment what they are currently doing, while others prefer to outsource it and have someone else do it entirely. Find out why more about why an MSP here.




What is an MSP?


Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure. In simple terms, managed services puts the focus back on the IT firm. Managed services is a term that refers to the practice of outsourcing your company’s IT computer network support and management to improve business operations. Companies like Vicom would take the place or assist the full-time IT professional that you would normally have on staff. Your business deserves to run at its highest efficiency, and that can only be done when your networks are operational. Find out more about why to consider an MSP here.




How can Vicom ProServ help?


Vicom ProServ is an MSP and a division of Vicom Computer Services, Inc., a 38-year-old IT solution and services provider that has helped hundreds of firms support their IT needs in the NY Metro Area throughout the decades. As an MSP, Vicom ProServ provides IT support, services, and technology to firms so they can focus on doing what they do best, which is running their businesses and not focusing on IT. We provide services and solutions to help you wherever you stand in terms of your IT environment's maturity level. Some firms have limited support and need extensive help, while many have IT support and personnel but need to augment what they are currently doing, while others prefer to outsource it and have someone else do it entirely. Find out more about why to consider Vicom ProServ as your MSP here.




What questions should I ask my MSP?


Vicom ProServ will give you IT piece of mind by helping you address the following questions and we encourage you to ask you MSP these questions:

  1. How can an MSP help me in supporting IT needs?
  2. How do I identify and solve my IT challenges?
  3. What IT solutions should I choose that are best suited for my business?
  4. What happens if my IT person(s) leaves? Who supports me?
  5. What if my current IT people or firm can't solve my IT problems?
  6. Do I want my internal people to focus on IT versus helping our business be better?
  7. Is my network and my IT secure?
  8. Are my end users protected, especially those working from home?
  9. Is my data being correctly backed up, and will a restore work if I need to use it?
  10. Should my IT be on-premise, hosted, or in the cloud, or some combination?
Find out more about why to consider Vicom ProServ as your MSP here.