Frequently Asked Questions
Your questions on Vicom ProServ answered here.
Frequently Asked Questions
What should I consider an MSP?
An MSP provides IT support, services, and technology to firms so they can focus on doing what they do best, which is running their businesses and not focusing on IT. We provide services and solutions to help you wherever you stand in terms of your IT environment's maturity level.
What is an MSP?
Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.
How can Vicom ProServ help?
Vicom ProServ is an MSP and a division of Vicom Computer Services, Inc., a 38-year-old IT solution and services provider that has helped hundreds of firms support their IT needs in the NY Metro Area throughout the decades.
What questions should I ask my MSP?
Vicom ProServ will give you IT piece of mind by helping you address the following questions and we encourage you to ask you MSP these questions:
- How can an MSP help me in supporting IT needs?
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How do I identify and solve my IT challenges? -
What IT solutions should I choose that are best suited for my business? -
What happens if my IT person(s) leaves? Who supports me? -
What if my current IT people or firm can't solve my IT problems? -
Do I want my internal people to focus on IT versus helping our business be better? -
Is my network and my IT secure? -
Are my end users protected, especially those working from home? -
Is my data being correctly backed up, and will a restore work if I need to use it? -
Should my IT be on-premise, hosted, or in the cloud, or some combination?