The Business Owner's Guide to IT Support Services and Fees

What You Should Expect To Pay For IT Support For Your Small Business

(And How To Get Exactly What You Need Without Unnecessary
Extras, Hidden Fees, a
nd Bloated Contracts)

Read This Guide and You’ll Discover:


  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.

  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.

  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.

  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.

  • 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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“Vicom ProServ has provided services for NPD for over 5 years and their commitment to working through issues and managing implementation projects for several varied solutions clearly made them our “Go To” partner. Their efforts to clearly implement the correct solutions and provide excellent support is what makes Vicom ProServ an asset to any organization. As a customer, it is a pleasure working with them.


Gabe Abreu, SVP Enterprise Systems