Why an MSP?

An MSP will keep your IT and Cloud Environments running so you can focus on running your business

Why Choose an MSP for your IT needs and Business?

First, let’s start with what is Managed Services:

Managed IT services is a solution that is delivered by an IT service provider that combines flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure. ... In simple terms, managed services puts the focus back on the IT firm. Managed services is a term that refers to the practice of outsourcing your company’s IT computer network support and management to improve business operations. Companies like Vicom ProServ would take the place or assist the full-time IT professional that you would normally have on staff. Your business deserves to run at its highest efficiency, and that can only be done when your networks are operational.

Here are some reasons/benefits why you should be thinking Managed Services vs the current methodology:

Reduce Risk

Every investment your business makes carries a certain risk. Government regulations, technologies, markets, financial conditions and markets all change at a rapid pace. When you utilize an outsourcing provider, the MSP manages a lot of this risk for you because of their industry knowledge in areas such as compliance and security issues.

Compliance and Security

When you outsource to an MSP that is familiar with PCI compliance standards, they minimize the risk related to credit card numbers, client data or any other sensitive information. MSP’s implement security strategies to keep your firewall and your DMZ is up-to-date, among other security measures.



A top advantage of managed services is how quickly new technology can be implemented into your business. MSP’s are able to start projects right away, saving you time and money.

Proactive Solutions

When you choose to outsource your IT as a proactive effort, you receive better performance, nearly zero downtime and fewer glitches. The MSP helps detect these problems to prevent them from becoming worse and turn into expensive repairs and increased downtime.

Lower Costs

The ultimate benefit of a managed services model its ability to lower business costs. One of the costs that businesses don’t always remember is that MSPs help minimize the chance of expensive network disasters.

Faster Response Time

When your businesses works with an MSP, they receive the quickest response time support. MSP’s are able to repair most network problems that your business may have from our NOC (Network Operations Center).

Controlled & Predictable Spending

One of the managed services model benefits is the delivery of customized solutions for every client. This helps prevent worrying of the services that are covered and work with you on pricing options.

Access to IT Professionals

An MSP is essentially an in-house IT staff member but without the associated cost. When you work with an MSP, you have access to their knowledgeable staff that is available at your convenience for any IT problem or question you have.

Stay Focused on Business

When a business has limited resources, it limits the time and attention of every manager. A key managed services benefit is helping you stay focused on your business needs and let the MSP deal with the complex IT situations.

Level The Playing Field

Larger companies typically have in-house support services with a team of full-time IT professionals.  Small to medium-sized businesses can’t afford that luxury on their own. One of the benefits of Managed IT Services is that outsourcing helps to gain the expertise and the insight that larger companies have. This can help level the playing field between you and your competition.

Vendor Management

MSP’s deal with the software and hardware vendors, so you don’t have to deal with complicated and technical conversations.

vCTO Managed Services Offer

The MSP vCTO participates on your IT steering committee to provide strategic guidance, assist with IT budget planning and develop your IT infrastructure road map. They support in the development and maintenance of your IT strategic plan, definition of IT projects and supervision of technology initiatives.