Why ProServ

8 Reason Small Business in the Tri-State Area Choose Vicom ProServ for their Computer Support

 

  1. We Specialize in Working with Fast-Growth Small Business in the Tri-State Area - That means we understand your incredibly hectic and stressful work schedule, especially in the Tri-State area and WHY it’s critical to remove obstacles, frustrations and technical problems to keep you productive. Don’t you hate it when your IT provider gives you a support number to call when you have a software problem? Not ProServ, we step in and serve as the liaison between you and the software provider. Our team then learns the specific software to gain expertise and solve future problems. 

  2. We have tech support available 24/7/365 since we know you don't work the normal "9-5" day, as a business owner, and can help you maintain the freedom to work remote, keep your systems up and running and provide backups and data security for your business. 

  3. We have a team of over 30 certified Experts with a minimum 10 of years of experience. Unlike other IT firms, who have one or two guys trying to juggle multiple projects and wear various hats, we have a team of engineers with over 10 years experience working with Small Businesses, in multiple industries such as Hospitality, Legal and Retail. We pair you with all of our engineers, so you have a team of experts who know YOUR environment and YOUR business. If one engineer is out, you will always have coverage.

  4. We DO NOT CHARGE AN ON-Boarding Fee - We don't believe in charging you a fee for signing up with our service. Our on-boarding process and transition process take about 30 to 45 days. In that time, we don't believe that you should be paying us to transition your environment.

  5. We have a 30-day money back guarantee -  In the unlikely event that you are not satisfied with our service, we guarantee you a 30-day money back guarantee, so you have nothing to lose.

  6. Our Help-Desk is Local, Not Outsourced -  We provide our in-house help desk based out of Farmingdale, New York. We encourage our customers to visit us.

  7. We always answer our Phones Live - We know when you have an IT issue, you have an unproductive employee. The last thing you want is an answering service or someone who does not speak English. During the hours of 9 to 5, we answer our phones live.

  8. 98% Satisfaction Guarantee - we give our clients an opportunity to let us know how we performed on each service request. These results are analyzed weekly by the Executive Team. The 2% that are not satisfied are personally reached out to by the Executive team to help determine how we can do better.